I. Scope of application
These General Terms and Conditions govern the legal relationship between you as a customer, hereinafter referred to as the customer or orderer, and Hotel Astras SA, hereinafter also referred to as the hotel, irrespective of whether the contract is concluded directly at the reception desk, a telephone reservation or an online booking or online reservation. The terms and conditions of the hotel valid at the time of conclusion of the contract shall apply exclusively. The guest's general terms and conditions shall only apply if this has been expressly agreed in writing before the contract is signed. 

II Conclusion of contract, contractual partners, limitation period
1. the contract is concluded upon acceptance of the customer's application by the hotel. 
2. the contractual partners are the hotel and the customer. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party. 
3. all claims against the hotel shall generally become time-barred one year after the commencement of the regular limitation period based on knowledge. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel. 

III Services, prices, payment, offsetting 
1. the hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. the customer is obliged to pay the hotel's applicable or agreed prices for the provision of the room and the other services utilised by the customer. This also applies to services and expenses of the hotel to third parties arranged by the customer. 
3. the agreed prices include the respective statutory value added tax. If the period between conclusion and fulfilment of the contract exceeds four months and if the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price by a reasonable amount, but by no more than 5%. 
4. the prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel's services or the duration of the guests' stay and the hotel agrees to this. 
5. invoices of the hotel without a due date are payable without deduction within 10 days of receipt of the invoice. The hotel is entitled to declare accrued receivables due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 9% or, in the case of legal transactions in which a consumer is involved, 6% above the base interest rate. The hotel reserves the right to provide evidence of higher damages. 
6. the hotel is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package holidays. The amount of the advance payment and the payment dates may be agreed in writing in the contract. 
7. the customer may only offset or reduce a claim of the hotel with an undisputed or legally binding claim. 

IV. Cancellation policy

• Up to 40 days before arrival = free cancellation possible
• 21 to 40 days before arrival = 50 % of the costs minus meals and visitor's tax
• 11 to 20 days before arrival = 80 % of the costs minus meals and visitor's tax
• 0 to 10 days before arrival = 100 % of the costs minus meals and tourist tax

We would also like to suggest that you take out family cancellation insurance with your home insurance company or with TCS. I myself have 4 children and feel that this is essential for my family. You can take out insurance for the duration of your holiday or for the whole year. My experience has shown that this is always worthwhile! I pay about SFr. 150 per year for a total of 6 people. For one week it is much cheaper. Please understand this only as information, not as instruction or know-it-all! We hope to have served you well.

Cancellations are handled in accordance with Art. 160 of the Swiss Code of Obligations. 

V. Cancellation by the hotel 
1. insofar as the customer's right to cancel the contract free of charge within a certain period has been agreed in writing, the hotel shall be entitled to cancel the contract during this period if there are enquiries from other customers regarding the contractually booked rooms and the customer does not waive his right of cancellation upon enquiry by the hotel.
2. if an agreed advance payment requested is not made even after a reasonable grace period set by the hotel has expired, the hotel shall also be entitled to withdraw from the contract. 
3. furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if force majeure or other circumstances for which the hotel is not responsible make fulfilment of the contract impossible room under misleading or false statements of material facts, e.g. the hotel has justified cause to believe that the use of the hotel's services may jeopardise the smooth operation of the hotel, its security or public reputation, without this being attributable to the hotel's sphere of control or organisation a breach of Clause I No. 2 above has occurred 
4. in the event of justified cancellation by the hotel, the customer shall have no claim to compensation. 

VI Room provision, handover and return 
1. the customer does not acquire any claim to the provision of specific rooms. 
2. booked rooms are available to the customer from 2.00 p.m. on the agreed day of arrival. The customer is not entitled to earlier availability. 
3. on the agreed day of departure, the rooms must be vacated and made available to the hotel by 11.00 a.m. at the latest.

VII Liability of the hotel
To the extent permitted by law, Hotel Astras excludes any liability to the customer for damages and consequential damages (e.g. as a result of accidents and/or injuries suffered for the products we sell). Under no circumstances shall breach of contract, impossibility of performance, culpa in contrahendo or tort give rise to claims for damages or a right to withdraw from the contract.

VIII Final provisions 
Should individual points of these GTC be invalid, this shall not affect the validity of the remaining provisions. Hotel Astras reserves the right to amend the GTC at any time. This contract is subject to Swiss law. The exclusive place of jurisdiction is Scuol.

Status 12/2024